Terms and Conditions

These Terms and Conditions govern access to the online payment software and related products and services offered through Unity Finance. They explain the conditions for opening and using an account, how payments are handled, and the rights and responsibilities that apply throughout the relationship.

1.1 These Terms and Conditions form an agreement between UnityF Limited, a legal entity incorporated under the laws of Marshall Islands, with the registration number 127542 and registered office located at Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Marshall Islands MH96960 (hereinafter Unity Finance), and the individual or legal entity using the Service. In this document, “you” and “your” mean that individual or entity, and “Service” means our software and the related services and products available through us. “Agreement” and “Terms” both refer to this document.

1.2 Unless the context states otherwise, references to “we”, “our”, “Partners” and “our Partners” cover Unity Finance and its affiliates, subsidiaries and partners. Where these Terms describe a particular role, Unity Finance is the payment service aggregator, and the Partners are the payment service providers.

1.3 Before registering or using the Service, you must read and accept these Terms, the Privacy Policy and any terms incorporated by reference or link. You should also review additional conditions on any pages or portals referred to here, as they may apply to your use of the Service. If you do not accept the Agreement in full, you must not use the Service.

2.1 Registration is required, and each user may hold only one account. The Service is available only to individuals and legal entities capable of entering into binding agreements under applicable law. Individuals under 18 and persons who lack legal capacity may not use it.

2.2 The Service is intended for personal use only. Subject to compliance with these Terms and applicable law, you receive a personal, non-commercial, non-exclusive, revocable right to use the Service, our website and our content. You may not transfer or sublicense that right.

2.3 Use that conflicts with these Terms constitutes a breach of the Agreement and may lead to action against you under its provisions.

2.4 When connecting to the Service, you must identify the website, platform or other resource from which you intend to accept payments. We may discontinue cooperation if payments originate from a resource that has not been approved.

2.5 You must use the Service and the Partners’ services only for their intended purposes. You may not accept payments specifically to transfer funds between Personal Accounts. If we identify such use, we may refuse or end cooperation, without giving reasons, where we consider that action necessary.

3.1 You agree to complete Know Your Customer (KYC) verification through third-party providers, with all verification processes complying with GDPR requirements.

3.2 To investigate financial claims, prevent fraud or perform Anti-Money Laundering (AML) checks, we may request payer information, verification documents, transaction particulars, information about the services involved and any other information needed for those purposes.

3.3 You may not use the Service if you engage in activities involving child sexual abuse material, weapons, drugs, the promotion of sexual, ethnic or racial hatred, or social discrimination. The Service must not be used for conduct that may offend individuals or organisations, infringe third-party rights, including the rights of minors, or involve misleading, inaccurate or false information.

3.4 Transactions involving stolen or counterfeit goods are prohibited, as is conduct that infringes copyright, trademarks, patents, trade secrets or other legal rights. All use of the Service must comply with applicable laws, regulations, contracts and other legal agreements.

3.5 You must not upload or transmit programs or code capable of damaging systems or intercepting or stealing data or information. This includes viruses, bots, Trojan horses, Easter eggs, worms and time bombs. These restrictions are not exhaustive. We may refuse or terminate cooperation at any time, without giving a reason, if we consider it necessary.

4.1 Unity Finance operates as a payment service aggregator, working with licensed payment service providers, banks and other financial institutions. We supply online payment processing software and technical and informational assistance for sending and receiving payments through alternative methods. The Partners’ actions in delivering the Service are not treated as actions of Unity Finance itself.

4.2 The Service may include the following, without being limited to them:

• Technical assistance with account creation and access to tools for managing and monitoring transactions.

• Information about whether a payment has succeeded or failed, together with prompt technical support for you and your customers.

• Different options for receiving and withdrawing payments in real time.

• Advice and technical assistance when malfunctions, operational errors or other technical problems affect normal operation.

4.3 If you need further information about the Service, you may contact us or our support team.

5.1 Our software enables you to send and receive payments with the assistance of our Partners. Payment processing is performed by the Partners, who act on your behalf as agents and carry out your instructions in connection with the Service.

5.2 The Partners act only as agents or custodians of your funds. They do not own your money and are not authorised to manage it. Funds processed through the Partners do not earn interest or other income.

5.3 By adding funds to your account or initiating a payment, you appoint the Partners to receive money for you, pay recipients you designate or transfer money to a special account, subject to this Agreement’s conditions and restrictions.

5.4 You retain ownership of funds in transit until they reach the recipient, which usually happens instantly. During that period, the Partners hold the funds as your agents. You cannot withdraw them or direct them to a different recipient unless the original transaction is cancelled.

5.5 For incoming payments, the Partners hold the funds on your behalf in combined accounts until they provide you with instructions concerning the transfer. Through the web portal, you may instruct the Partners to withdraw funds or transfer them to third parties, subject to the limits and conditions in these Terms.

6.1 If you choose an account funding method that uses a payment instrument carrying a right to request a refund, you agree not to exercise that right except where the instrument was used without authorisation or a breach of these Terms entitles you to reimbursement of the relevant amount.

6.2 You may not cancel or charge back a transaction for a reason outside our responsibility. Examples include a dispute with a seller about goods or services and an insufficient balance on the payment instrument.

6.3 We may recover from you the costs arising from a chargeback or from action taken in connection with disputing it. We may also charge a separate chargeback fee. We and/or the Partners may set chargeback fees at our or their discretion.

6.4 Chargebacks on your account must not exceed 1% of the total transaction volume processed by the Partners during a single month. Exceeding that level is a breach of the Agreement and results in financial penalties. We and the Partners may also close your account and terminate the Agreement.

6.5 If your account is closed on that basis, its funds may be withheld for five hundred forty (540) days after the last transaction. At the end of that period, the remaining balance will be returned after deducting chargebacks, service fees, fines and other applicable costs.

6.6 You must not promote, offer, advertise, suggest or encourage customers to seek a chargeback or refund for the goods or services you provide. We and the Partners may automatically deduct losses we or they incur from your account. The Partners may maintain a reserve until your account is determined to present no risk and we are no longer exposed to further losses.

6.7 We and/or the Partners may request documents needed to handle a chargeback and may decline to dispute it if the documents supplied are insufficient.

7.1 We and the Partners may restrict withdrawals or transfers and request further information in circumstances such as chargebacks, your location, multiple complaints or requests from law enforcement.

7.2 We and/or the Partners may also take the following actions:

• Request documents needed to handle chargebacks, or refuse to dispute if insufficient documents are provided

• Correct any false information you provided;

• Set chargeback fees at their discretion;

• Freeze funds in your account;

• Restrict withdrawals or suspend your account indefinitely;

• Disable payment methods, including cards;

• Limit access to your account and its features;

• Hold funds in reserve if deemed necessary;

• Require you to pay any fines incurred due to the use of our Services;

• Impose limits on withdrawal or deposit methods.

7.3 If you violate the rules of International Payment Systems, you must reimburse any resulting fines imposed on us. We may also pursue additional damages through legal action, and those damages may exceed the fine. Our estimated minimum loss in such cases is USD 50,000.

8.1 After six months without use of the Service, an account maintenance fee equivalent to EUR 50.00 will be deducted monthly, beginning in the following month. Deductions continue until the account balance reaches EUR 0.00. The account is then automatically deactivated and the Agreement terminates.

8.2 You may stop using the Service and the Partners’ services at any time by emailing [insert account closure email address]. Funds held by the Partners when you close the account will be transferred to you once you satisfy all identification and withdrawal requirements, subject to the retention provisions in these Terms.

8.3 Account closure cannot be used to avoid an ongoing investigation. The Partners may retain funds for up to 540 days to protect us against potential transaction cancellations. Any funds to which you are determined to be entitled will be released to you.

8.4 Closing an account does not discharge your existing obligations associated with it. You remain responsible for those obligations after closure.

9.1 Our Privacy Policy governs use of the Service and is available at [Privacy Policy link]. Accepting these Terms also constitutes acceptance of that policy.

9.2 Unity Finance and its service and product names and logos are registered trademarks. You must obtain our written permission before using or copying them. Imitation or alteration of trademarks or service marks is also prohibited without that permission.

9.3 Logos must not be modified or used in a way that could damage our reputation or suggest our endorsement or sponsorship.

9.4 This Agreement does not create a partnership, employment relationship or joint venture between you and Unity Finance.

10.1 You use the Service at your own responsibility and bear any resulting damage or loss. We accept no responsibility for actions or consequences arising from your use of the Service and disclaim all warranties and guarantees concerning it.

10.2 Access may be disrupted by circumstances beyond our control. We do not guarantee uninterrupted, permanent or secure availability of the Service.

11.1 We aim to address claims and disagreements connected with the Service in a neutral, timely and cost-effective way. Such claims are subject to the dispute provisions in this Agreement. We encourage you to contact us first so that alternative solutions can be explored before formal proceedings begin.

11.2 For a claim seeking total compensation of less than USD 25,000, either party may elect mandatory arbitration, except for claims involving injunctions or legal proceedings. Arbitration may take place online, by telephone or through written submissions unless attendance in person is required.

11.3 Where arbitration is not selected, claims may be brought before a court in the Marshall Islands. You and we submit to the jurisdiction of the courts located there.

12.1 A notice is treated as delivered 24 hours after it is posted or sent by email to the address given at registration. A notice sent by post to your registered address is treated as delivered three days after the mailing date.

12.2 We may revise the Agreement by publishing updated Terms on our website. If you disagree with a revision, you may terminate the Agreement. Continued use of the Service constitutes acceptance of the updated Terms.

13.1 We cannot guarantee uninterrupted, permanent, or secure access to our services, as disruptions may occur due to factors beyond our control. If a provision is found invalid or unenforceable, it will be removed and the remaining provisions will continue to apply.

13.2 You agree that we may transfer this Agreement to a third party, including in connection with an acquisition or merger.